Requests and Enquiries

Request or declare a mobility device or request other assistance depending on your needs. If you are travelling with a trained service dog please see our Disability Assistance Information.

Request a special meal for your upcoming flight or find out more about how we cater for different dietary needs.

Certain conditions require a Medical Information form to be completed, signed by your doctor and uploaded using the Special Assistance Request form or sent by fax to 00 353 1 8866868.

Find out more about which conditions require medical clearance.

Depending on the route and stage of pregnancy, you may need to complete an Expectant Mother Travel Advice form.

Find out more about travelling while pregnant.

Young passengers aged 12 years and older may travel unaccompanied with a Form of Indemnity. A form of indemnity may be printed and filled out in advance but must be signed and witnessed at each origin airport.

Find out more about regulations regarding unaccompanied young passengers.

You can request a voucher for eligible bookings using our Voucher Refund Request Form. Please review the eligibility requirements to ensure you are entitled to request a voucher.

You can request a cash refund for a flight or fee using our Cash Refund Request Form. Please note once you submit this form any request for a flight refund means your flight booking will be cancelled. Refunds will not apply to flights you travel on.

Before you request a refund, please review our cancellation and refund policy in relation to your booking.

Request a voucher refund or request a cash refund if your flight was cancelled due to a disruption and you did not travel.

Request a tax refund for a flight you missed or cancelled. Find out more about Government taxes and charges refunds.

If you’re looking to submit a claim for EU Regulation 261 then choose from the below options:

• Claim compensation for delay or cancellation of your flight if applicable.
• Claim expenses incurred like accommodation, meals, or transport due to the delay or cancellation of your flight if applicable.

Have a query about AerClub? Choose AerClub/Frequent Flyer under How can we help?

Find out more about AerClub.

Authorise another person as a contact. Then return this form by emailing aerclubassist@aerlingus.com

Claim missing Avios Points and Tier Credits

Get a detailed receipt of charges, or Summary Invoice, by selecting "Request a document" under How can we help?

Get a Cancellation Invoice showing your booking was not used, the value paid and amount eligible for refund by selecting "Request a document" under How can we help?

• You must provide specific information on your reservation (route/date/passenger names/etc).
• Invoices can only reflect the information on the booking. We cannot add third-party billing or other information not originally present when the reservation was booked.
• Invoices only reflect charges made directly to Aer Lingus. If a booking was made through a third-party, please request an invoice through them.
• In most cases, your Aer Lingus confirmation email shows a complete receipt of charges made.

Request Proof of Travel to confirm you flew with Aer Lingus by selecting "Request a document" under How can we help?

Your insurance company may need a number of documents when making a claim like a Cancellation Invoice, Proof of Travel, or Property Irregularity Report. Please use the Comments section to help us establish what you require.

Select "Request a Document" to get the required documentation under How can we help?

Can't find the answer to your question in the Support section of our website? Submit a Travel Enquiry and we will get back to you within 48 hours.

Add, update or follow up on an existing enquiry using your Case Number.

My bag is delayed or missing.

My bag is damaged.

Make a claim for damage or theft.