Any Irish passports or ID Cards found or handed to us will be sent to the Passport Office in Dublin after 24 hours.
All other nationalities passports and ID cards will be forwarded to the appropriate Embassy after 24hrs.
If your duty free goods originated within the EU – please use the WeReturnIt service.
If your duty free goods originated outside of EU you will need to go to the Customs & Immigration Office in Terminal 2
Use the WeReturnIt lost items return service to locate and retrieve the majority of your belongings (except your passport and duty free goods outside of EU).
For lost property queries at London Heathrow please use the following lost items return service.
If you've left property at an airport other than Dublin or London, you'll need to contact the relevant airport authority's lost property department instead.
While we'll absolutely help you to find your lost property, it's important to note that we can't accept liability for anything you've left on board our aircraft or in any of our lounges. We ask you to try and keep a check on your belongings while you're travelling.