AerClub FAQs

AerClub is the loyalty programme of Aer Lingus. Join today and start collecting straight away towards reward flights and tier benefits. It's our way of saying thanks for choosing to fly with us. More details on how it works, available here.

Join AerClub for free now. When you open an AerClub account an Avios account will automatically be created. Avios is the reward currency of AerClub.

If you already have an Aer Lingus account separate to AerClub, please log in using your original details to upgrade to your new AerClub account.

Here are some common issues that arise when registering for a new account:

• Keep your address lines under 22 characters.
• When entering your county, just use the county name.
• You may already be registered with an old email address
• You may have an Aer Lingus account with the email you are attempting to sign up with. You will need to log in using your original details on this account to upgrade to your new AerClub account. If you have forgotten your username or password to log in you can reset them here.
• If you are a NI/UK resident, please see the next FAQ and video.
• If you are still experiencing difficulties registering for an AerClub account please contact us directly.

Here are some common issues that arise when registering for a new account from Northern Ireland:

• You will need to select UK as your country of residence to register.
• Make sure your phone number area code only has three digits and the local number has 7 digits.

Your account can be managed on line using your AerClub log in details. Log in to your account here.

Password :

• Log in to your AerClub account and go to 'My Details' page
• Go to 'My Password' section and click the Reset Password button
• You will receive an email with a link to update your password. Please make sure to check your junk/spam mail for the password change confirmation email if you do not receive to your inbox.
• If you have forgotten your old password you can reset it here. The reset password email will be sent to the email associated with your account. If you do not receive the reset password email after checking junk/spam please contact AerClub.

Please note that your password will also be changed on your corresponding Avios account.

Username :

• To change your username, please call Avios on 0044 1925 848 770
• Please note that if you use an email address as your username and you change your username, this will not change the email address associated with your account. You will need to do this separately under the "My Details" tab in your AerClub account.

Aer Lingus uses Two Factor Authentication (2FA) as an additional layer of security at login to ensure we are operating in line with GDPR regulations and within best practices for account security.

2FA relies on two forms of authentication: something you know, and something you have with you. The something you know is your password. The something you have with you is your mobile device where you can receive an SMS message from us.

What you need to do:

Step 1: You will receive an email from AerClub with a link inviting you to login to our Website to complete 2FA.

Step 2: Within the email select the link provided to open the screen to start the 2FA enrolment process.

Step 3: You will then need to enter your mobile phone number and will receive a verification code via SMS to that phone number.

Step 4: You then need to enter the verification code on the page which will then complete the enrolment for 2FA.

You can log in using multiple devices and browsers. Each device (laptop, phone, tablet) & browser will require 2FA authentication. Once verified you will not be prompted for 2FA again for 30 days.

No, 2FA is not mandatory for you to log in to your AerClub account currently. However, because of the additional safeguards that 2FA provides, we strongly encourage you to set up this for your AerClub account.

For now, we are offering 2FA to a limited group via email with a link to login to our Website. All members will be invited to enrol for 2FA on the Aer Lingus website and mobile app in the coming months.

If you didn't receive the SMS verification code to your device, you will have the option to resend the SMS from the verification screen. If you still don't receive the SMS, you can use the recovery code that you received and saved when you first enrolled for two-factor authentication. Failing that you can use the on-screen help links or contact us.

Please contact us using the enquiry form. Under the 'How can we help?' section of the form, please complete using the fields below. You will then receive an email allowing you to register your new phone number for Two-Factor Authentication.

Yes. Once you are logged in to your AerClub account, your AerClub number will be automatically added to your booking and you will be awarded the eligible Avios/Tier Credits once the flight has flown. Please note that to be awarded your name on your AerClub account must match the name on your passport/the name on your booking.

Adding my AerClub membership number to an existing booking:
If you have already made a booking and you were not logged into your AerClub account, contact us here with your booking reference number e.g. 2FN8YU. so we can add your AerClub details to the booking. Alternatively, your AerClub membership number can be added to your booking on the day of travel at the airport check-in desk by an Aer Lingus agent. Please note you will only be able to add your AerClub membership number to your booking if the passenger name, which should be your passport name, exactly matches your AerClub account name.

You can change the following details once logged in on your AerClub account under the "My Details" tab:

• Email address
• Home address (Please note that if you wish to change your country of residence you will need to contact AerClub by phone or email and we can action for you)
• Telephone
• Passport details
• Travel companions
• Credit Card details
• Special assistance
• Subscribe/Unsubscribe to marketing emails
• Password

To change your name or DOB you need to contact AerClub here and upload accompanying proof of government ID (Driving License, passport or marriage certificate) and we can make the change for you. Please note that you cannot change the name on your account to another individual.

Please contact us here and upload a screenshot of the error message showing on your account.

View the Aer Lingus Privacy Statement here. It is also located in your account under the "My Details" tab and in the footer of every page on aerlingus.com.

Members can apply for their status to be extended due to the birth/adoption of a new baby if they are Silver, Platinum or Concierge status. Members who have received complimentary status are not eligible.

In order to qualify, Members will need to provide a letter from their doctor, a birth certificate or documentation relating to the birth/adoption (within 6 months of the birth/adoption of the baby) and upload it on our contact form here. Where a couple adopt jointly, the couple must choose which partner takes adoption leave. Existing benefits will remain available for use during the extended period.

Eligible Members are limited to a maximum of two approved applications within a five year period.

Eligible Members can continue to collect Tier Credits and Avios and enjoy their current tier benefits to the extended date. No new benefits will be awarded in the extended period.

Should a Member qualify for a higher Tier during the extension period this will be honoured and the extension on your previous Tier will come to an end.

Tier Extension is a discretionary benefit. Aer Lingus reserves the right to require any reasonable form of evidence or identification to validate an application and reserves the right to decline the application and to change or withdraw this benefit at any time.

Members can apply for their status to be extended due to serious illness if they are Silver, Platinum or Concierge status. Members who have received complimentary status are not eligible.

In order to qualify, Members will need to provide a letter from their doctor relating to their inability to fly for a minimum of 16 weeks and upload it on our contact form here.

Existing benefits will remain available for use during the extended period.

Eligible Members are limited to a maximum of two approved applications within a five year period.

Eligible Members can continue to collect Tier Credits and Avios and enjoy their current tier benefits to the extended date. No new benefits will be awarded in the extended period.

Should a Member qualify for a higher Tier during the extension period this will be honoured and the extension on your previous Tier will come to an end.

Tier Extension is a discretionary benefit. Aer Lingus reserves the right to require any reasonable form of evidence or identification to validate an application and reserves the right to decline the application and to change or withdraw this benefit at any time.

Only flights booked using the email associated with your AerClub account will show in the "My Trips section". You are awarded for flights based on the inclusion of your AerClub number.

Log in to your account, go to "My Details" and tick the box under Email Notifications.

You can unsubscribe at any time by unticking this box or clicking the unsubscribe button on marketing emails.

Please note that AerClub from time to time may send you a service mail regarding your AerClub account. You do not need to be subscribed to marketing communications to receive these.

Yes, once they are an authorised contact for your AerClub account. A Third Party Authorisation Form must be completed for each person the AerClub member wishes to authorise as a contact on their AerClub account.

Please upload the completed form here.

While logged into your AerClub account go to the “My Details“ tab, scroll down to the end of the page and select “Delete my account“.

If you cannot access your account, you can request to delete it by completing this form and clicking “AerClub/Frequent flyer“ and “Delete my account“ from the drop down lists under the “How can we help?“ section.

Please note that once your account has been deleted, you will no longer have access to the account and will not be able to log in. If you're an AerClub member you'll lose all associated benefits, including Avios and Tier Credits.

Data in relation to a closed account will be processed in accordance with the Aer Lingus Privacy Statement available here.

Tier Credits are the key to unlocking travel benefits of AerClub. You earn Tier Cred-its when you fly with us on Aer Lingus ticketed and operated flights. They are awarded based on your route and fare type and must be earned between 1st April and 31st March each year. The more Tier Credits you earn in your 12 month qualification period, the further you'll advance through the AerClub tiers and have more travel benefits to enjoy. Tier Credits reset to zero on 1st April and your new 12 month Qualification Period begins. Read more information on Qualification Period and earning Tier Credits.

Tier Credits reset to zero on 1st April each year and your new 12 month Qualification Period begins.

No. You can only earn Avios and Tier Credits on flights that you have actually flown.

You can check if your fare is a sale or promotional fare before you book an Aer Lingus operated flight when booking on aerlingus.com.

Once you have selected your fare, you will see the "About your fare" section and under Taxes, Fees and Charges, click the "Fare Rules" link located at the bottom of the screen to view the Fare Basis Code. The booking class is the first letter of the fare basis code.

Please note that our website will always offer you the lowest price for the fare type requested. If you wish to avail of a fare which has a higher Tier Credit award when a lower fare is available, please contact our reservations team who will be happy to assist you in making your reservation.

If you currently have an upgrade benefit or enough Avios in your AerClub account and want to upgrade your existing Aer Lingus economy booking, please contact us at aerclubupgrade@aerlingus.com. More information on using Avios to upgrade is available here.

Please note that if you are a Concierge member, you can call or contact the email address provided on the back of your membership card.

AerClub Silver, Platinum and Concierge members simply need to present their digital membership along with their Aer Lingus boarding card to access Aer Lingus and participating partner lounges. Your digital membership will be available on your AerClub profile which you can access on aerlingus.com or on the Aer Lingus app.

AerClub Silver, Platinum and Concierge members simply need to present their digital membership along with their Aer Lingus boarding card to avail of Fast Track security screening at Dublin, Shannon, London Heathrow, Belfast, Birmingham and Amsterdam airports. Your digital membership will be available on your AerClub profile which you can access on aerlingus.com or on the Aer Lingus app.

Avios is the reward currency of AerClub. Every time you fly, book a hotel stay, or enjoy some retail therapy, you could be collecting Avios points to use towards travel rewards, including flights with Aer Lingus and AerClub airline partners.

More information on how to collect Avios.

More information on how to spend your Avios.

Your Avios won't expire as long as you're either collecting or spending Avios at least once every 36 months. If you are not active in a 36-month period, the Avios in the account will expire. The account will be disabled, and you will no longer be able to log in. To re-activate access you will need to contact us.

Avios is a common rewards currency which is used by the British Airways Executive Club and Iberia Plus, as well as AerClub. You can transfer your Avios between your separate programme accounts.

You will need to log in to BA.com and select Combine My Avios. Please note you can only transfer Avios if all details, including your name, date of birth and e-mail address are on your account.

Use your Avios to get money off any Aer Lingus or Aer Lingus Regional flight booked directly through aerlingus.com. Watch our video for more information on how to Pay with Avios.

Spend your Avios on a Reward Flight with Aer Lingus and our AerClub airline partners. There are thousands of destinations to choose from.

A 20kg bag (Europe) or 23kg bag (North America) is included on AerClub Reward Flights, however, it is possible to purchase a seat, an additional bag or special equipment online or by contacting Aer Lingus up to 4 hours before departure.

After 26 March 2024, you can add preferred seats or bags to a Reward Flight.

The AerClub eStore is an exclusive online shopping website for members where you can collect up to 12 Avios per €1 spent with over 100 retailers. Log in on the AerClub eStore with your AerClub username and password to collect Avios every time you shop online via AerClub eStore. Frequently asked question about AerClub eStore.

The AerClub Rewards app is a new way to collect Avios on the go currently only available in Ireland. From food to fashion, tech to travel, you can now collect Avios from more than 150 top brands - all in a couple of taps on your phone.

Download AerClub Rewards App on Android or iOS today and:

• Find new ways to collect Avios with over 150 top brands
• Keep track of your Avios balance
• Shop on the go through the AerClub eStore

When logging in to the app, you must log in with your username, which may not be your email address. Forgotten your username? You can retrieve using our 'Forgotten Details' page here.

You must use your AerClub username to log in on the eStore. If your username is your email address, use this to log in. If your username is unique,ie. Johndoe123, please use this to log in. If you are unsure what your username is , you can retrieve using our 'Forgotten Details' page here.

Claim here for missing Avios from AerClub non-airline partners.

New joiners: You can claim for Aer Lingus operated flights that you have flown up to 3 months before joining AerClub. Once validated, these are eligible for Avios but not Tier Credits.

Existing AerClub members: Claims for Avios and Tier Credits for Aer Lingus operated flights must be made within 6 months of the flown flight date. Claims outside the 6 month window will be rejected.

Airline Claim: Aer Lingus Flights

If your AerClub number was present on the flight you wish to claim for, the following timelines apply:

Flights to and from Ireland / UK / USA: Please allow up to 10 days for any applicable Avios & Tier Credits to be added to your AerClub account.

Flights from Europe to Ireland: Please allow up to 28 days for any applicable Avios & Tier Credits to be added to your AerClub account.

If you have forgotten to add your AerClub number to your flights, or the flights have not awarded within the time frame above, please fill in the Claim Avios & Tier Credits form. All necessary information required to complete this form can be found on your Booking Confirmation email or on your ticket.

Please see section 5.12 of the AerClub terms and conditions (available from the button below) to view the rules regarding claiming Tier Credits for flights flown with Aer Lingus.

Airline Claim: AerClub Partner Airlines

Tier Credits are available on British Airways flights only. Other airline partners are not eligible for Tier Credits.

The Awarding of Avios for British Airways and United is determined by fare class and distance flown. See eligibility. The awarding of Avios on American Airlines is based on spend.

If you have forgotten to add your AerClub number to your flights, or the flights have not awarded within 10 weeks, please fill in the please fill in the Claim Avios & Tier Credits form. All necessary information required to complete this form can be found on your Booking Confirmation email or on your ticket.

Please see section 10.10 of the AerClub terms and conditions (available from the button below) to view the rules regarding claiming Avios for flights flown with Aer Lingus and AerClub partner airlines.

Please contact your chosen loyalty programme directly who will assist you with your claim further. While Aer Lingus may have been the operating carrier of your flight, the terms and conditions of award are determined by the loyalty programme you have chosen.